ISO/IEC 20000-1:2018
ISO/IEC 20000-1 Certification
Demonstrate reliable, well-governed IT service management that consistently meets business and customer needs.
Service overview
ISO/IEC 20000-1 defines the requirements for an IT service management system (SMS), covering service design, delivery, support and continual improvement.
AXIOS assesses your service-management processes — incident, change, capacity and service-level management — to confirm they deliver value predictably.
Who needs this service
- IT service providers and managed-service companies
- Internal IT functions serving the wider organization
- Cloud, hosting and digital-platform operators
Benefits
- Independent assurance of IT service quality
- Fewer incidents and faster, controlled change
- Clear service levels and accountability
- A platform aligned with ITIL good practice
Talk to AXIOS about ISO/IEC 20000-1 Certification
Our specialists will help you choose the right scope and plan a clear path to certification or assessment.