ISO 9001 Certification
Demonstrate consistent quality and a disciplined focus on customer satisfaction with the world's most widely adopted management-system standard.
Service overview
ISO 9001 sets out the requirements for a quality management system that helps organisations deliver products and services that consistently meet customer and regulatory expectations.
AXIOS assessors evaluate your processes against the standard through a structured two-stage audit, then maintain confidence in your system with planned surveillance and recertification.
Who needs this service
- Organisations of any size seeking to formalise and improve quality processes
- Suppliers required to hold certification to win or retain contracts
- Businesses pursuing operational consistency across multiple sites
Benefits
- Independent, credible evidence of a working quality system
- Fewer errors, rework and customer complaints
- A common framework for continual improvement
- Improved access to tenders and regulated supply chains
Watch: ISO 9001:2015 in brief
Video courtesy of ISO (iso.org).Read the official ISO 9001 standard on the ISO website (iso.org) →
What is ISO 9001?
Over 1.25 million certificates issued across 178 countries — the world's most widely used management-system standard.
ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It provides a framework and set of principles that ensure a common-sense approach to managing your organisation so you consistently satisfy customers and other stakeholders.
In simple terms, ISO 9001 certification provides the basis for effective processes and effective people to deliver an effective product or service, time after time. It follows the common Annex SL structure, making it easy to integrate with other ISO management systems.
The structure of ISO 9001
Clause 1–3
Scope, references & terms
Introductory clauses defining the scope of the standard, normative references and key definitions.
Clause 4
Context of the organisation
Understand internal and external issues, the needs and expectations of interested parties, and the scope of the management system.
Clause 5
Leadership
Top-management commitment, an appropriate policy, and clearly assigned roles, responsibilities and authorities.
Clause 6
Planning
Address risks and opportunities, set measurable objectives and plan the actions and changes to achieve them.
Clause 7
Support
Provide the resources, competence, awareness, communication and documented information the system needs.
Clause 8
Operation
Plan and control operations, requirements for products and services, design and development, control of external providers, production/service provision and the management of nonconforming outputs.
Clause 9
Performance evaluation
Monitor, measure, analyse and evaluate; conduct internal audits and management reviews.
Clause 10
Improvement
Manage nonconformities and corrective action and continually improve the management system.
Core principles
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
Benefits of certification
- ✓Independent, credible evidence of a working quality system
- ✓Consistent products and services that meet customer requirements
- ✓Fewer errors, rework and complaints — lower operating costs
- ✓A common framework for continual improvement
- ✓Improved access to tenders and regulated supply chains
Steps to certification
- 1
Application & proposal
You complete a quote request so AXIOS can understand your organisation and define the scope of assessment, then receive a tailored certification proposal.
- 2
Two-stage initial audit
A Stage 1 readiness review is followed by a Stage 2 assessment of your management system in operation. Your system should have run for at least three months with a management review and a full internal-audit cycle.
- 3
Decision & certification
After a successful Stage 2 and an independent certification decision, AXIOS issues your certificate — valid for three years and maintained through annual surveillance audits and a recertification audit in year three.
Frequently asked questions
Who should get ISO 9001 certified?
Organisations of any size and sector — manufacturing, services, construction, technology and more. ISO 9001 applies to all business models.
How long does certification take?
It depends on your size and readiness. Your system must have operated for at least three months with a management review and a full internal-audit cycle before the Stage 2 audit.
How long is the certificate valid?
Three years, maintained through annual surveillance audits and a recertification audit in year three.
What does it cost?
Cost varies with organisation size, number of sites, risk and audit duration. Request a quote from AXIOS for a tailored proposal.
Contribution to the SDGs
Per ISO, this standard contributes to the following UN Sustainable Development Goals:
Official reference
Read the full ISO 9001 article and buy the standard on the International Organization for Standardization (ISO) website.
View ISO 9001 on iso.org →Talk to AXIOS about ISO 9001 Certification
Our specialists will help you choose the right scope and plan a clear path to certification or assessment.