Introduction
AXIOS maintains legally enforceable commitments to protect the confidentiality of client information acquired or generated throughout the certification process.
Scope of Confidential Information
All information related to a specific client or individual, unless made publicly accessible by the client.
Information about the client obtained from sources other than the client (for example, a complainant or regulator).
All audit findings, reports, and certification decisions.
Internal processes, trade secrets, and proprietary data of the client.
Confidentiality Principles
Restricted Access — Access to confidential information is strictly limited to authorised personnel on a need-to-know basis.
Secure Handling — Information is handled and stored securely, using physical and digital safeguards to prevent unauthorised access.
Non-Disclosure — AXIOS personnel do not disclose confidential information to third parties without the client's written consent, except as required by law.
Legal Obligation — All personnel, committee members, contractors, and external auditors are bound by legally enforceable confidentiality agreements.
Information Disclosure
When AXIOS is required by law or authorised by contractual arrangements to release confidential information, the client or individual concerned will, unless prohibited by law, be notified of the information provided.
Our Commitment
Confidentiality is fundamental to the trust our clients place in AXIOS. Any breach of this policy is treated seriously and results in disciplinary action.