Certified clients
Client obligations
The commitments every certified client accepts under their AXIOS certification agreement — the basis of a credible, verifiable certification.
1
Maintain the management system
- Continue to fulfil the requirements of the applicable management system standard at all times, including during surveillance and recertification.
- Implement appropriate corrections and corrective actions for any nonconformity within the agreed timeframe.
2
Provide audit access & cooperation
- Allow the audit team access to all sites, areas, records, personnel and equipment within the certified scope.
- Make arrangements for witnesses, guides and, where applicable, observers, and accommodate short-notice audits where required.
- Cooperate with the investigation of complaints relating to the certified management system.
3
Use certification correctly
- Use the certificate and certification mark only within the certified scope and in line with the AXIOS mark-usage rules.
- Never use certification in a way that could mislead or bring AXIOS or the certification system into disrepute.
- Stop all use of the certificate and mark immediately if certification is suspended or withdrawn, and revise material if scope is reduced.
4
Notify AXIOS of changes without delay
- Inform AXIOS promptly of any matter that may affect the management system's ability to continue meeting certification requirements, including:
- legal, commercial, organizational or ownership changes; changes to top management or key personnel;
- changes to contact address and sites, scope of operations, or major changes to the management system and processes.
5
Records & accountability
- Keep records of all complaints and corrective actions relating to the certified management system, and make them available to AXIOS on request.
- Ensure this policy is communicated to all relevant personnel so that certification is represented accurately.
- Failure to comply with these obligations may lead to suspension, withdrawal or scope reduction, and renders the organization liable for any resulting claims or costs.
Related: Certification rules · Use of the certification mark · Appeals & complaints
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