Quality & Project Management
ISO 9001:2015 Quality Management System – Lead Implementer
Overview
A programme for those responsible for designing, implementing and maintaining a management system based on ISO 9001:2015. It walks through context, leadership, risk-based planning, documentation, operation, performance evaluation and improvement, ready for certification.
The standard
About the standard
ISO 9001:2015
Quality Management System
Sets out requirements for a quality management system for organizations that want to consistently supply products and services meeting customer and applicable regulatory requirements. It is written in generic, sector-neutral language so any organization, regardless of size, industry, or offering, can adapt it to its own context. The standard is built around process thinking, risk-based decision-making, and continual improvement rather than prescribing specific tools or methods.
Key objectives
- Provide a consistent framework for meeting customer, statutory and regulatory requirements
- Promote a process-based, risk-aware approach to running the organization
- Drive continual improvement of products, services and the management system
- Increase customer satisfaction through reliably conforming outputs
- Offer a generic structure that any organization, in any sector, can apply
Who uses it
Any organization, of any size or sector, seeking consistent quality and operational excellence.
Structure of the standard
1–3Scope, references & terms
Introductory clauses defining the scope of the standard, normative references and key definitions.
4Context of the organisation
Understand internal and external issues, the needs and expectations of interested parties, and the scope of the management system.
5Leadership
Top-management commitment, an appropriate policy, and clearly assigned roles, responsibilities and authorities.
6Planning
Address risks and opportunities, set measurable objectives and plan the actions and changes to achieve them.
7Support
Provide the resources, competence, awareness, communication and documented information the system needs.
8Operation
Plan and control operations, requirements for products and services, design and development, control of external providers, production/service provision and the management of nonconforming outputs.
9Performance evaluation
Monitor, measure, analyse and evaluate; conduct internal audits and management reviews.
10Improvement
Manage nonconformities and corrective action and continually improve the management system.
Standard overview video
Contribution to the SDGs
Per ISO, ISO 9001 contributes to the following UN Sustainable Development Goals:
Learning outcomes
What you will be able to do
- Translate the requirements of ISO 9001:2015 into an implementation plan
- Define context, scope, policy, objectives and roles
- Apply risk-based thinking and plan actions
- Build the documented information and operational controls
- Set up monitoring, internal audit and management review
- Prepare the organisation for certification
Who should attend
Managers, consultants and project leads responsible for building or maintaining a management system.
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