IT Service
ISO/IEC 20000-1:2018 IT Service Management System
Deliver reliable, value-driven IT services with a managed service lifecycle.
About the standard
Specifies what is needed to run a service management system covering the planning, design, hand-over, delivery and improvement of services across their full lifecycle. It applies equally to internal service functions and external providers, including those working within a supply chain, giving customers and auditors a common yardstick for service quality. Its high-level structure mirrors other ISO management-system standards, making it straightforward to combine with methods such as Agile, ITIL or COBIT.
Objectives of the standard
- Provide a repeatable structure for planning, designing and delivering services that meet agreed requirements
- Give customers assurance about the consistency and quality of the services they receive
- Let providers demonstrate service-management capability through independent certification
- Support ongoing monitoring, measurement and review of the service management system
- Allow the framework to sit alongside methods like Agile, Lean, DevOps, ITIL or COBIT
Who benefits: IT service providers and internal IT functions delivering services to customers.
Learn more about ISO/IEC 20000-1:2018 on the ISO website ↗Source: iso.org
Standard overview
A short overview of ISO/IEC 20000-1:2018 is available on the ISO website, where you can also read the full standard.
Watch overview & read the standard on iso.org ↗Learning paths
Available learning paths
Select the path that matches your role to see the full outline and continue to registration.
Foundation
2 days · 16 hours
Introductory, awareness-level training that explains the purpose, structure, key clauses, terminology, principles and business value of the standard. Suitable for beginners, employees, managers, process owners and anyone who needs a general understanding.
View details →Internal Auditor
3 days · 24 hours
For participants who conduct internal audits within their own organisation or as part of an internal audit team. Covers audit principles, planning, evidence collection, findings, nonconformities, corrective action and reporting, referencing ISO 19011.
View details →Lead Implementer
5 days · 40 hours
For participants who plan, establish, implement, maintain and improve a management system based on the standard. Covers gap analysis, scope, governance, risk-based planning, documentation, controls, performance evaluation, internal audit, management review and continual improvement.
View details →Lead Auditor
5 days · 40 hours
For participants who plan, lead, conduct, report and follow up audits against the standard. Covers audit programme management, planning, team leadership, interview techniques, evidence evaluation, nonconformity grading, reporting and follow-up.
View details →Delivery tracks
Choose how you learn
The delivery track is selected during registration, after you pick a learning path.
Online
Remote live or self-paced learning, depending on the course setup. Flexible access for professionals who prefer to learn from anywhere.
Offline
Classroom, onsite or in-house delivery. Ideal for groups and organisations that need face-to-face interaction and hands-on workshops.
Fast Track
Receive the course materials, study independently and complete the assessment within 14 days. Recommended for experienced professionals.
Certificate & assessment
What you receive
Certificate issued
AXIOS Academy Certificate of Completion
Assessment
Course assessment / exam as defined for the selected level
Verification
Every certificate has a permanent public record on the Academy register
AXIOS Academy provides training and issues its own Certificate of Completion. It operates separately from AXIOS certification: attending a course has no bearing on any certification decision, and ISO itself does not certify organisations or individuals.
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